Privacy Policy

Seven Heavens London (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how your personal data is collected, used, and shared when you visit or make a purchase from our website.

Information We Collect

When you use our site, we may collect the following information:

  • Name, billing and shipping address

  • Email address and phone number

  • Payment and transaction details (processed securely by third-party providers)

  • Account details, order history, and customer service communications

  • Device information, IP address, browser type, cookies, and site usage data

How We Use Your Information

We use your information to:

  • Process orders and manage payments

  • Deliver products and provide customer support

  • Communicate with you about your orders and account

  • Improve our website, services, and product offerings

  • Send marketing communications where you have opted in

  • Detect and prevent fraud and misuse of our website

  • Comply with legal and regulatory obligations

Legal Basis for Processing

We process personal data where necessary to:

  • Perform our contract with you

  • Comply with legal obligations

  • Pursue our legitimate business interests

  • Act on your consent, where required

Sharing Your Information

We share your data only with trusted third parties essential to operating our business, including:

  • Payment processors

  • Delivery partners

  • E-commerce and website service providers

  • Marketing platforms (where consent has been given)

  • Legal and regulatory bodies where required

We do not sell or rent your personal data.

Cookies

We use cookies and similar technologies to improve functionality, analyse traffic, and personalise content. You can control cookies through your browser settings.

Data Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal, accounting, or regulatory requirements.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 info@7heavenslondon.com
Seven Heavens London